Privacy Policy

Introduction

At Liwanak Global, we believe that trust and transparency are essential to a safe and reliable booking experience. We are committed to protecting the privacy of guests and hosts who use our platform, wherever in the world they are located, and to handling personal information responsibly and securely.

This Privacy Policy explains how Liwanak Global collects, uses, stores, and shares personal information when you use the Liwanak Global platform, and describes the choices and rights available to you regarding that information.

"Personal Information" means any information relating to an identified or identifiable individual, whether on its own or combined with other information.

1. Who This Policy Covers

References in this Privacy Policy to "Liwanak Global", "we", "us", or "our" mean the owner and operator of the Liwanak Global platform, acting as the party responsible for collecting, processing, and protecting personal information in accordance with this Policy and applicable law.

Where payments or payouts are processed through the platform, certain personal information is also processed by our third-party payment service providers (such as Stripe), subject to their own privacy policies.

2. Personal Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you create an account, use the platform, make a booking, or communicate with us or other users, including:

• Account and contact information — name, email address, phone number, and, where required, billing address.
• Identity verification information — a government-issued ID, passport, driver's license, or a selfie, where required for security, compliance, or fraud-prevention purposes.
• Payment and transaction information — processed by our payment service providers (such as Stripe); we do not generally store full card numbers or card security codes ourselves.
• Listing information, if you are a host — property address, description, photos, pricing, and availability.
• Booking and messaging information — reservation details, check-in/check-out dates, number of guests, and messages exchanged through the platform.
• Business information, if you use the platform as a business or professional host — business name, address, and tax or registration identifiers where required.
• Support requests — anything you share when contacting our support team, including attachments.

2.2 Information Collected Automatically

When you use the platform, we automatically collect certain technical and usage information, including pages and listings viewed, searches performed, device and browser type, operating system, IP address, language settings, and access logs. We also use cookies and similar technologies, as described in our Cookies Policy.

2.3 Information From Third Parties

We may receive information from third parties, including identity providers (such as Google or Apple) if you choose to sign in using those services, payment service providers, and other users who submit a complaint, report, or dispute involving your account or a booking.

3. How We Use Personal Information

We use personal information to:

• Create and manage accounts, process bookings, and facilitate payments and payouts through our payment providers.
• Enable communication between guests and hosts and provide customer support.
• Verify identity, prevent fraud, and protect the security of the platform and its users.
• Improve and develop the platform, including testing new features and fixing technical issues.
• Personalize search results, recommendations, and platform preferences.
• Send account, booking, and security notifications, and — where you have not opted out — marketing communications.
• Investigate and resolve complaints and disputes, and enforce our Terms of Use.
• Comply with applicable legal and regulatory requirements.

We do not sell private messages or user-generated content to third parties.

4. How We Share Personal Information

• Between guests and hosts: name, profile photo, and booking details necessary to complete a reservation.
• Service providers: payment processors such as Stripe, cloud hosting and media-storage providers such as Cloudinary, and email/notification providers — each bound to use the information only to provide their service to us.
• Legal and regulatory authorities: where required by law, in response to a valid legal request, or to protect the rights, property, or safety of users or the platform.
• Business transfers: if Liwanak Global is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

Information you choose to make public on the platform — such as your profile name, listing details, and reviews — may be visible to other users and, in the case of public pages, indexed by search engines.

5. Third-Party Services and Integrations

The platform may let you connect to or use third-party services — for example, signing in with Google or Apple, or viewing property locations through a mapping service. Use of those services is also governed by the third party's own privacy policy and terms, which we encourage you to review.

6. International Use and Data Transfers

Liwanak Global is an international platform, and the guests, hosts, and properties using it may be located in different countries. As a result, personal information may be processed or stored in a country other than your own, including by our service providers. Where applicable law requires additional safeguards for such transfers, we take the steps required by that law.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, in circumstances permitted by law.
• Restrict or object to certain processing of your information.
• Request a portable copy of your information, where required by law.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority, where one exists.

You can access and update much of your account information directly through your account settings. To exercise any other right, please contact us through the channels described in Section 10 below.

8. Data Retention

We retain personal information for as long as necessary to provide the platform's services, fulfil the purposes described in this Policy, resolve disputes, and comply with our legal obligations. Content you choose to make public, such as reviews, may remain visible after account closure where permitted by law. Some information may also persist for a limited time in backup systems used for disaster recovery, protected by the same security measures, until it is deleted in the ordinary course of those systems' retention cycles.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, and we encourage users to protect their account credentials and avoid sharing them with others.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be published on the platform, and where required by law or where the changes are significant, we will take reasonable steps to notify users. Continued use of the platform after an update takes effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact the Liwanak Global Support Team through the contact channels available on the platform.

12. Definitions

Unless the context requires otherwise, terms used in this Privacy Policy have the meanings given to them in the Liwanak Global Terms of Use.