Help Center
Account & Security
No account needed to book
Booking on Liwanak Global doesn’t require creating an account or a password — just your name, email, and phone number at the time of booking. Because there’s no account, there’s no password to reset for your booking itself.
Protecting your personal information
Payment details are handled entirely by Stripe — we don’t store full card numbers or card security codes ourselves. For more on how we handle your information, see our Privacy Policy. Privacy Policy
Recognizing suspicious messages
Our official communication only comes through the platform or the email address you used to contact us. Be cautious of any message asking for your full card details, a password, or other sensitive information — we will never ask for that by email or text message.
Managing your booking details
Your booking details (dates, guest count, total price) are shown on the confirmation page once payment is complete. Keep a copy of this information for your own records in case you need it later.
Need help?
Reach our support team via the Contact page.