Cookies Policy

Cookies Policy

Liwanak Global uses cookies, local storage technologies, device identifiers, log data, application programming interfaces (APIs), software development kits (SDKs), and similar technologies (collectively, "Cookies and Similar Technologies") to operate, secure, maintain, and improve the platform and to provide a more efficient and secure experience.

This Cookies Policy forms part of Liwanak Global's Privacy Policy and explains the types of technologies we may use, the purposes for which we use them, and the choices available to you.

By accessing or using the Liwanak Global platform, you acknowledge that certain cookies and similar technologies are necessary for the platform's core operation, while others may be used to improve functionality, analyze usage, or provide additional features in accordance with applicable laws.

1. Why We Use Cookies and Similar Technologies

Liwanak Global uses cookies and similar technologies for purposes including:

• Enabling account authentication, account management, booking, and payment processing.
• Maintaining platform security and verifying user identity.
• Improving platform performance and page-load speed.
• Remembering preferences such as language and display settings.
• Understanding how visitors interact with the platform to improve services.
• Measuring performance and identifying technical issues.
• Supporting marketing and advertising activities, where permitted and based on consent when required.
• Detecting, preventing, and investigating fraud, abuse, and unauthorized activity.
• Enforcing our Terms and policies.
• Providing customer support.
• Complying with applicable legal and regulatory requirements.

2. Cookies and Similar Storage Technologies

2.1 What Are They?

Cookies are small text files stored on your device or browser when you visit a website, helping the site remember information and preferences. We may also use Local Storage, Session Storage, device identifiers, and similar technologies.

Cookies are generally categorized as:

• Session Cookies: temporary cookies that expire when the browser is closed or the session ends.
• Persistent Cookies: cookies that remain on your device for a set period, or until manually deleted.

2.2 How We Use Them

• Remembering authenticated users and maintaining login sessions.
• Storing user preferences and settings.
• Supporting booking, payment, and messaging features.
• Improving platform performance and usability.
• Understanding how users interact with the platform.
• Detecting and preventing fraudulent or unauthorized activity.
• Measuring the performance of services and, where applicable, marketing activities.

Certain third-party providers that support Liwanak Global — for example, payment processors and infrastructure providers — may also use similar technologies, subject to their own privacy policies.

3. Web Beacons, Pixel Tags, and Similar Tracking Technologies

We may use tracking technologies similar to cookies, including web beacons and pixel tags embedded in pages, emails, or notifications, to understand how users interact with our services. These may collect technical information such as IP address, device and browser type, pages visited, and interaction timestamps. Where applicable law requires consent before using certain tracking technologies, we obtain and manage it through the available consent tools.

4. Server Logs and Similar Technologies

We may automatically collect technical information through server logs, including IP address, browser type, device and operating system, language and time-zone settings, pages or features accessed, access times, performance metrics, error reports, and referrer information. This information helps us operate and secure the platform, monitor service quality, resolve technical issues, and comply with legal obligations. It is generally not used to directly identify individual users unless required for security, operational, or legal purposes.

5. SDKs, APIs, and Mobile Application Technologies

Liwanak Global may use Software Development Kits (SDKs), Application Programming Interfaces (APIs), and similar technologies within its applications to support secure authentication, payment processing, mapping, notifications, analytics, and other features. These technologies may collect technical information relating to the application, device, or usage, in accordance with this policy and the policies of relevant third-party providers.

6. Device Information

We may collect information about the device and browser used to access the platform, including IP address, browser type, operating system, language settings, and device identifiers. We use this information to operate the platform securely, verify identities, protect accounts, detect fraud, and improve performance and user experience.

7. Third-Party Services and Technologies

Liwanak Global may use services and technologies provided by trusted third parties to help operate, improve, secure, and analyze the platform. These may include, without limitation, payment processors such as Stripe, media-hosting providers such as Cloudinary, analytics providers, mapping services, and digital advertising platforms. These third parties may use cookies or similar technologies subject to their own privacy policies, and you may manage certain preferences through your browser settings or the tools they provide.

8. Sharing and External Social Media Services

Liwanak Global may offer features allowing you to share content or listings through third-party social media or messaging platforms. Liwanak Global does not control the privacy practices of those third parties, and we encourage you to review their own policies before using sharing features.

9. Your Choices

You may control cookies and similar technologies through your browser settings, device settings, or any consent tools Liwanak Global may provide. Certain cookies are strictly necessary for the platform to function — including authentication, booking, security, and payment processing — and disabling them may cause parts of the platform to work improperly. Where we use optional analytics or marketing technologies, you may accept or reject them through the choices made available to you.

10. Managing Cookies and Browser Settings

You may control, restrict, or disable cookies through your browser or device settings. Disabling certain cookies may affect platform functionality, including authentication and booking features. For details on managing cookies, refer to your browser's support documentation.

11. Device Settings and Data-Sharing Controls

Your device may allow you to control data shared with apps and websites, including location data and advertising identifiers. On iOS devices, manage these through your device's privacy settings; on Android, through device or privacy settings. Disabling certain permissions may affect features such as maps or location-based services.

12. Contact Us

If you have questions about this Cookies Policy, please contact the Liwanak Global Support Team through the contact channels available on the platform.