Cancellation & Refund Policy

Cancellation and Refund Policy

At Liwanak Global, we aim to provide a clear, transparent, and fair booking experience for guests and hosts around the world. This Cancellation and Refund Policy is designed to balance the rights of both parties while offering flexible options that suit different travel and accommodation needs.

The cancellation policy that applies to a specific listing is set by the host and is clearly displayed to the guest before the booking and payment are completed. Once a booking is confirmed, the displayed policy becomes part of the agreement between the guest and the host and is binding on both parties.

First: Flexible Booking Policy

The Flexible Booking Policy offers guests the highest level of flexibility.

Guests may cancel their booking and receive a refund of the refundable booking amount if the cancellation request is submitted at least 72 hours before the scheduled check-in time.

If the cancellation request is submitted within the final 72 hours before check-in, the booking is considered fully non-refundable, and the guest is not entitled to any refund or compensation.

Refunded amounts do not include platform fees, payment processing fees, or any other non-refundable fees disclosed during booking.

Second: Moderate Booking Policy

The Moderate Booking Policy balances guest flexibility with host protection.

Cancellation More Than 10 Days Before Check-in

The guest is entitled to a full refund of the refundable booking amount, excluding platform fees, payment processing fees, or other disclosed non-refundable fees.

Cancellation Less Than 10 Days but More Than 72 Hours Before Check-in

The guest is entitled to a refund of 75% of the refundable booking amount, excluding platform fees, payment processing fees, or other disclosed non-refundable fees.

Cancellation Within the Final 72 Hours Before Check-in

The booking is considered fully non-refundable, and the guest is not entitled to any refund or compensation. Changes in personal plans, travel disruptions, or failure to arrive do not create any right to a refund once the booking has entered this period.

Third: Non-Refundable Booking

Liwanak Global may offer guests a Non-Refundable Booking option, allowing them to book at a discounted rate compared to the standard price in exchange for stricter cancellation terms.

When this option is available, the discount compared to the standard booking price is clearly displayed before payment, giving the guest full freedom to choose between the available options.

Once a guest selects a Non-Refundable Booking and completes payment, they are deemed to have expressly agreed to its terms, and the booking becomes permanently non-refundable — regardless of the reason for cancellation, delayed arrival, or any personal, professional, or emergency circumstances.

Fourth: Cancellation by the Host

If a host cancels a confirmed booking, the guest is entitled to a full refund of the amounts due for that booking.

Liwanak Global seeks to minimize host-initiated cancellations given their impact on guests' plans. The platform may review a host's account in cases of repeated or unusually frequent cancellations, and may contact the host, issue warnings, or impose temporary or permanent restrictions on the host's account to maintain service quality.

Fifth: No-Show

If a guest fails to arrive or take possession of the booked property during the booking period, the booking is treated as used, and the guest is not entitled to any refund or compensation, regardless of the reason.

Partial use of the property or leaving before the end of the stay does not entitle the guest to a full or partial refund of amounts already paid.

Sixth: Wallet and Refunds

Any amount a guest becomes entitled to as a result of a cancellation, or for any other reason, appears in the Wallet section of their Liwanak Global account.

When a host cancels a booking, the guest is entitled to a full refund, with the available refund options shown on the Wallet page. When a guest cancels a booking, the refundable amount, along with any applicable fees or deductions, is shown before the guest confirms their choice.

Guests may choose to:

• Keep the amount in their Wallet — the amount is credited for use toward a future booking on Liwanak Global, after any applicable fees are deducted.
• Return the amount to the original payment method — the amount is transferred back to the card or payment method originally used, after any applicable processing or transfer fees are deducted.

If a guest does not select a refund method within 48 hours, the amount will be returned to the original payment method, subject to applicable fees.

Once a refund method is confirmed or a transfer has begun, it cannot be changed or reversed.

Seventh: Platform Fees and Payment Processing Fees

Certain refunds may be subject to platform fees, payment processing fees, or charges imposed by the payment providers that process transactions on Liwanak Global (for example, Stripe). Any such fees or deductions are clearly disclosed before a guest confirms a refund method, along with the final amount they will receive.

Certain fees are incurred at the time of booking or payment and may be non-refundable in some circumstances.

Eighth: Security Deposit

Some bookings may require a security deposit separate from the accommodation price, disclosed before booking is completed.

The deposit covers damages, losses, or violations that may arise from use of the property during the stay. It is held after checkout until the review period for claims has expired.

If no approved claim exists, the deposit due to the guest is credited to their Wallet. If a claim is submitted, Liwanak Global may review the evidence provided by both parties, request additional information, and determine whether to return the deposit in full, in part, or approve a deduction. This decision is binding on all parties.

Ninth: Exceptional Circumstances

Liwanak Global recognizes that some circumstances fall outside the control of guests or hosts. The platform reserves the right to review exceptional cases — such as natural disasters, public emergencies, official travel restrictions, or other force-majeure events — separately and at its sole discretion.

Opening a review of an exceptional case is not, by itself, a commitment to provide a refund or exception; any decision remains subject to the platform's final discretion.

Tenth: Changes to This Policy

Liwanak Global may modify, update, or replace this policy at any time to reflect operational, legal, or commercial developments. Updates apply to new bookings made after publication and do not apply retroactively to bookings already confirmed, unless required by law.

Eleventh: Contact and Inquiries

If you have a question about cancellations, refunds, or security deposits, please contact the Liwanak Global Support Team through the contact channels available on the platform. We will make reasonable efforts to review and respond to inquiries within an appropriate timeframe.

Twelfth: User Acknowledgment and Acceptance

By completing a booking or payment through Liwanak Global, you acknowledge that you have read, understood, and agreed to this policy, and that proceeding with a booking constitutes acceptance of the terms applicable at the time the booking was confirmed.